Cancellation Policies
1/2 & Full Day Guided Tours (Groups of 4 ppl and over)
If tour is cancelled prior to 48 hours there will be a 50% charge. If tour is cancelled within 48 hours there will be a full charge
1/2 & Full Day Guided Tours (Groups of 3 and under)
We have a 48 hour cancellation policy on the 1/2 Day and our Full Day Guided tour. If cancelled within those limits there will be no refund. If cancelled prior to those times there will be a full refund issued.
Stay and Play - All Courses and Training
We have a 1 week cancellation policy on our Stay and Play & All of our Courses and Training. If cancelled prior to one week of the event there will be a 50% charge. If cancelled within one week of the event there will be no refund.
FAQ's
Our adventures are not considered to be strenuous or physically demanding, and we do not require a high level of fitness. You must be capable of a few hours of moderate exercise each day. Keep in mind that good general health will go a long way if we happen to encounter some strong winds, tides, or time restrictions. Our multi-day trips are generally more physically demanding and will be discussed individually in the registration process.
Yes, we specialize in teaching first timers and recommend that they try our 1/2 day or full-day guided tours. Thse tours are beginner friendly and we do dry land instruction before we launch our kayaks.
Generally, wear clothes you find comfortable – shorts are fine and a tee shirt. You should wear something on your feet that you don’t mind getting wet. A bottle of water, sunglasses, sun screen, a hat and a spare change of clothes for when you return is also a great idea.
We do recommend that you book in advance to secure a spot for the tour of your choice. You can do so by calling toll free 1-888-865-2925 or using our online booking system on our Book page. It’s easy!
If your question is not answered, please e-mail us at info@northriverkayak.com or Send Us a Message through our Contact Page and we will be more than happy to answer it for you.